Anti-Fraud Screening Policy
Tahweel is committed to maintaining the highest ethical standards in all its activities. This policy outlines the organization's commitment to preventing fraud within its organization. This Policy establishes the framework, standards, and procedures for the detection, prevention, and investigation of fraudulent activity within the Company's workflow.
This Policy applies to all parties involved directly or indirectly within the organization.
Objectives
- Prevent and detect fraudulent behaviour across all operational layers.
- Protect customers, merchants, and the Company from losses.
- Ensure compliance with AML/CFT, KYC, and data-protection regulations.
- Promote transparency, accountability, and trust within the ecosystem.
Anti-Fraud Screening Measures
- Mandatory KYC verification for all new users and merchants.
- Screening of customer data against international sanctions, watchlists, and PEP databases.
- Continuous, real-time evaluation of all transactions using risk-based thresholds.
- Behavioural pattern analysis to detect irregular frequency, amounts, or geolocation inconsistencies.
- Use of unique transaction monitoring algorithms which enhances safety for customers and make for an unpleasant experience to individuals attempting to use our system unlawfully.
- Automated alerts for high-risk or unusual activities.
- All flagged activities are reviewed by the Compliance and Risk team.
- Each case is documented, investigated, and resolved through a secure internal workflow.
- Confirmed fraud cases are escalated to management and, where required, reported to the appropriate authorities.
Roles and Responsibilities
| Role | Responsibility |
|---|---|
| Compliance Department | Oversees the system, conducts investigations, ensures reporting and regulatory alignment. |
| Risk & Security Team | Implements detection rules, maintains technology infrastructure, and monitors alerts. |
| Customer Support | Assists users during verification or account re-activation after review. |
| All Employees | Must report any suspected fraudulent activity immediately to the Compliance Officer. |
The Company commits to regular audits, technology upgrades, and employee training to ensure the Anti-Fraud System remains effective against evolving threats.
This Policy shall be reviewed annually or upon significant changes in regulatory or operational requirements.
ANTI-FRAUD SCREENING MEASURES Tahweel implements a rigorous technical and manual screening architecture: Mandatory 3D Secure 2.0 (3DS) authentication for 100% of payment transactions to ensure cardholder legitimacy and reduce the risk of unauthorized card use.
Mandatory KYC verification for all new users and merchants prior to service access.
Screening of all customer data against international sanctions, watchlists, and PEP databases.
Strict enforcement of transaction velocity limits and single-purchase caps (maximum $300) per user to prevent bulk fraudulent activity and high-frequency abuse .
Continuous, real-time evaluation of all transactions using risk-based thresholds and unique monitoring algorithms.
Behavioral pattern analysis to detect irregular frequency, suspicious amounts, or geolocation inconsistencies .
Automated alerts for high-risk activity; all flagged transactions are subjected to manual review by the Compliance and Risk team.
